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Privacy Policy

PRIVACY POLICY 

This Policy applies to all external parties, namely, visitors to AWSWAY TOURS PTY LTD websites and social media pages, subscribers to Ausway Tours briefings and marketing materials, and any individual whose personal information may be collected, stored and used by Ausway Tours Pty Ltd or its partners. This Policy also applies to Ausway Tours management of personal information across all of its offices.

POLICY

Your privacy is important to Ausway Tours Pty Ltd and demonstrates this by complying with the Privacy & Spam act.

HOW AUSWAY TOURS COLLECTS PERSONAL INFORMATION

Ausway Tours collects personal information directly from customers and employees (including job applicants) this will occur by:

  • Phone
  • Booking forms
  • Mailing addresses
  • Emails Addresses
  • Make an inquiry with Ausway Tours
  • Third parties such as travel agents
  • Enter a promotion / competition including a tourism event / or through Ausway Tours website / Facebook /Instagram
  • Subscribe to News Letter or register to receive brochures, or join our Blog through our website and other advertising.
  • Job applications

If we collect personal information from a third party and we are unsure if you have consented to your information being passed on to Ausway Tours Pty Ltd we will take reasonable steps to contact them and ensure they are aware of the circumstances surrounding the collection and purposes for which we collected their personal information.

The type of material we collect is required to facilitate their travel arrangements and bookings. This may include Name, date of birth, residential & postal addresses, gender, telephone numbers, email address, emergency contacts (relationship to traveller/s) passport details, health issues, dietary requirements and any other details relevant to travel arrangements.

DISCLOSURE OF PERSONAL INFORMATION

Ausway Tours Pty Ltd may need to disclose personal information to third parties in order to carry out our activities. The main purpose we collect personal information is to provide any necessary travel advice, assess fitness of our passengers (travellers) and / or to assist with booking travel requirements. Ausway Tours Pty Ltd will use your information to complete reservations on the passenger’s behalf and allow our staff to contact our passengers regarding travel requirements.

This includes providing necessary information to travel agents, airlines, accommodation providers and attraction providers. Ausway Tours Pty Ltd will only provide necessary information to any third party suppliers involved.

Ausway Tours takes steps to ensure any third parties service providers involved overseas do not breach the Australian Privacy Principals, including contractual arrangements.

Ausway Tours Pty Ltd does not send unsolicited mail/emails nor do we sell personal information, email addresses, addresses, phone numbers or any other personal details to third parties. Ausway Tours will not use or disclose personal information for a purpose other than that for which it was collected unless your consent is obtained.

SECURITY OF PERSONAL INFORMATION

Ausway Tours Pty Ltd takes security of personal information seriously and has implemented a range of physical and electronic security measures to protect your personal information from unauthorised access, use, modification, disclosure or misuse. Any personal information not actively being used is archived onsite, unless you request it to be removed.

All private medical information will be destroyed after tour has ended.

Ausway Tours also requires its staff to ensure that paper records containing personal information are stored securely on tour.

Ausway Tours employees are bound by confidentiality obligations as a condition of their employment, and this extends to ensuring that personal information collected by Ausway Tours is kept confidential.
 

ACCESS AND CORRECTION of data

Under the Privacy Act, you have the right to seek access to the records of personal information that Ausway Tours holds about you. You also have the right to ask Ausway Tours to alter your personal information if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.

If you wish to access or correct your personal information that Ausway Tours holds, please submit a written request setting out what information you wish to access or correct, your name and a mailing/email address to the Manager Ausway Tours. You may require you to verify your identity. Ausway Tours will respond to your request within 30 days.

Passengers/staff/ may ask office staff to update/ correct or delete the personal information we hold at any time. Office staff will take reasonable steps to verify the identity of the applicant before granting access or making any corrections or deleting any information. These staff also has obligations to take reasonable steps to correct personal information when held, when satisfied that the information is inaccurate, out of date, incomplete, irrelevant, misleading for the purpose which it is held.

CONTACT INFORMATION

For any customers/staff require access to or wishing to update personal information please contact Ausway Tours on:

Phone: +617 5470 2321

Mail: P.O Box 532

Noosaville 4566 Qld

 Email: info@auswaytours.com

When Ausway Tours uses your information for marketing & promotional information by post, email or telephone, we will provide the subscriber with an opt-out of receiving further information.

By electing not to unsubscribe we assume we have implied consent to send further information & communications.

Emergency Contacts Data

Each passenger prior to travel/ departure is required to provide Ausway Tours with emergency contact details. The purpose of this information is to use in case of an emergency or to gain more information regarding the capabilities and fitness of the travelling passenger, should difficulties arise in communicating with the passenger. Passenger’s personal information should remain secured for privacy protection.

Complaints

If Ausway Tours receives a written complaint in regards to a breach of these privacy procedures, the CEO will investigate all complaints.

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Have a question? Call our friendly team today on 0475 267 925.