time

CALL US 0475 267 925

TERMS & CONDITIONS—PLEASE READ CAREFULLY

The following terms and conditions (Booking Conditions) form the basis of your contract with Ausway Tours Pty Ltd.

Please ensure that you carefully read and understand these Terms & Conditions prior to booking. When booking with us, you are deemed to have accepted our Terms & Conditions on behalf of everyone named in your booking. All prices are quoted in Australian dollars (AUD), unless otherwise specified.

OUR TOURS

All Ausway Tours day & holiday packages are designed in term of style and content for persons aged 45 years and over, unless otherwise stated.

Exclusive Single day Tours are designed for our guests travelling on their own; the tours are designed for the age group of 45 years and over.

Group Tours are designed for couples, friends, groups or solo travelers aged 45 years and over.

 

DAY TOURS PAYMENT OPTIONS

All Payment must be paid in full at the time of booking your reservation.

We accept payment via electronic fund transfer (EFT), Visa/Master Card 1.8% (merchants fees apply) No Amex or Diners Card Accepted.

Receipts are emailed to you once your full payment has been received.

CANCELLATIONS AND CANCELLATION FEES

Cancellations 30 days prior to departure 100% refund to client

30 -7 Days prior to departure 50% Refund to client

0-6 days 0 refund available to client

No shows are responsible for 100% of trip fees; if you are late for departure this will be considered as a no show. We recommend travel insurance in the event you must cancel or alter your trip. Where we incur liability for a cancellation fee or charges for any booking, which you cancel, you agree to indemnify us for the amount of that fee or charge. You will be charged in accordance to the amount.

CANCELLATIONS BY US

We reserve the right to cancel or reschedule any tour departure in accordance with operational requirements or circumstances beyond our control. If a tour is cancelled prior to the scheduled departure date, our only responsibility will be to refund the amount received for the reservation. Wherever possible, we will offer a similar tour with a different departure date. If there is a difference in cost, it will be your expense.

REFUNDS

Please note that any request for refunds is subject to these Terms & Conditions.

PRICING POLICY Special deals and special offers other than those advertised in brochures and website may be offered by us from time to time. The new specials deals/offers do not apply to existing bookings unless other wise stated.

INSURANCE

Travel Insurance is not included in the cost of your tour. We require our travellers to obtain comprehensive travel insurance with a reputable provider, which should be taken out at the time of booking. This is your responsibility.

PARTICIPATION

For the benefit of everyone on tour, we reserve the right to accept or reject any traveler and to remove any person whose conduct is deemed incompatible with the interests of the group. Anyone who is excluded will be removed from the tour at a safe public location and their transportation from this location will be their own responsibility. We will not refund or cover any cost or expenses incurred for termination of tour arrangements due to unacceptable behavior.

Examples of this behavior/instances include (but are not limited to):

  • Where a person becomes incapable of caring for themselves;
  • Where a person is unable to cope with the requirements of the tour or needs facilities or services that cannot reasonably be provided without comprising the remainder of the travelers
  • Failing to follow the directions of the tour group leader
  • Engaging in illegal or undesirable behavior
  • Behaving in a way that is hazardous or objectionable to other travelers or any other person.

GUESTS WHO NEED SPECIAL ASSISTANCE ON TOURS

You must inform us at the time of booking of any medical condition that you have which may affect your ability to participate in the tour.

We may decide at our absolute discretion not to include you in a tour or activity if we consider that you are unable to safely participate in that tour or activity as a result of a medical condition or otherwise, or if we consider that your participation may place the safety of other clients at risk.

Fitness Levels Requirements indicate the level of fitness required for each tour:

 

LOW LEVEL

Travelers must be able to:

  • Walk 10 min without stopping
  • Be able to stand up for 30 min
  • Climb stairs or inclines with minimal or no assistance
  • Walk over uneven ground
  • Board bus/ boat unaided.

 

MID LEVEL

 Travelers must be able to:

  • Do all the items in low level, and
  • Walk up/down stairs comfortably
  • Casual walk for 1 hour
  • Stand for 1 hour or longer without sitting
  • Walk over uneven ground for extended periods of time
  • Adjust well to faster paced itinerary’s

 

HIGH LEVEL

Travelers must be able to:

  • Do all the items in low and mid level, and
  • Have a high level of fitness
  • Able to walk long distance (up to 3km)
  • Ability to carry backpacks and other objects
  • Ascending/descending elevated and uneven surfaces without stopping
  • Stand for long periods of time

 

ITINERARY VARIATIONS

The tour itinerary is a guide only. We reserve the right to make any alterations or cancellations as necessary, due to natural phenomenon including weather conditions and fire, strikes, public holidays, local festivals, or another reason. We can give no guarantee of the exact arrival and departure times for third party providers used by us, and will not be liable for their performance.

For the avoidance of doubt, we are not liable to refund any part of the deposit and/or purchase price paid by you if we subsequently change or cancel your travel arrangements in connection with a ‘Force Majeure’ event. These are things like world weather patterns, civil unrest and terrorism, which are becoming more erratic and unpredictable and you agree that these are risks beyond our control. You will need to make a claim against your travel insurance for any loss as a result.

 MINIMUM NUMBERS ON TOUR

The operation of each tour is subject to a minimum number of guests. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer a nearer possible alternative date. Refunds are only available at our discretion.

PHOTOGRAPHY AND USE OF IMAGES

You agree that our tour guides or Third Party Suppliers may take photographs and films of you while you are on holiday and you agree and authorise us to use these images in our brochures, advertising or publicity material or online without obtaining any further consent or payment in respect of such photographs and/or films. Any images used by us, are owned by us and we have a copyright to the use of any such images. You agree to assign all rights or interest you may have in any pictures taken by us in order to facilitate such copyright.

DIETARY CONSIDERATIONS

Please advise us in writing of any special dietary requirements 7 days before departure. While we will make all attempts to facilitate your dietary requests, we cannot guarantee the availability or certify that the meals will comply with your dietary requirements.

SMOKING

Government regulations forbid smoking in tourist vehicles as well as at some tour locations; however, frequent stops will be made for those wishing to smoke.

SEAT ALLOCATION

To ensure the enjoyment of all passengers, and to enable you to get to know your fellow travelers, we operate a daily seat rotation system in which all passengers must participate.

OPTIONAL ACTIVITIES

Where offered on a tour, optional activities are not included in the trip price do not form part of the trip or this contract. The contract for the provision of that activity will be between you and third party activity provider.

THIRD PARTY TRAVEL PROVIDERS

The coach journeys, and other travel and comprised in your tour are provided by reputable carriers on their own conditions. It is important to note therefore that all bookings are subject to the terms and conditions and limitations imposed by the individual coach operators and other service providers. (including but not limited to shipping, rail, car hire, and restaurant service providers) who provide services in relation to your tour.

ACCEPTANCE OF RISK

Please be aware that during your participation in tours operated by us, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. We will not be liable for the provision of medical care or the adequacy of any care that may be rendered. While we will use our best efforts to ensure that adequate measures are taken, by agreeing to participate in a tour and/ or optional excursions you agree that you will hold us harmless regarding any provision of medical care or the adequacy of any care rendered. We may decide at our absolute discretion not to include you in a tour or in any activity if we consider that you are unable to safely participate in that tour or activity as a result of a medical condition or otherwise, or if we consider that your participation may place the safety of other clients at risk.

 

EMERGENCY CONTACT DETAILS

All passengers must provide emergency contact details so that we can get in touch with friends or family in case of an emergency.

PRIVACY LAWS

We are committed to protecting the privacy and confidentiality of personal information. Please ask to view our Privacy Policy. You hereby consent to and we reserve the right to obtain information from an insurance company about any claim made on an insurance policy issued in your name for which we have paid the premium.

MATERIAL PROVIDED

The information presented in any brochures, website, Facebook, Instagram, newspaper, etc. was to the best of our knowledge correct at the time of publishing. However, changes beyond our control may have occurred since this time. Every effort is made to ensure brochure accuracy at the time of going to print, and we cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter

SERVICE ENQUIRY If a problem occurs during your tour, please advise your tour guide as soon as possible, so that steps can be taken to resolve the matter. If for any reason you remain dissatisfied, any complaint must be made in writing to us within thirty (30) days from the day of the tour.

ausway tours
ausway tours

Have a question? Call our friendly team today on 0475 267 925.